FAQs

PLACING ORDERS

How do I order on www.awalstationery.jalal.com? 

Ordering is easy the basic steps are outlined below: For further assistance you can contact customer service @ 17 22 33 37 or by email msr@jalal.com

– Browse the site for the product you require

– Add the product to the cart

– Proceed to the checkout

– Follow the directions on payment

– Await conformation once payment has been done.

IS THERE A LIMIT ON QUANTITY OF ORDERS OR QUANTITY OF PRODUCTS IN ONE ORDER? 

In the interests of all our customers, we may place restrictions on bulk buying of some products. www.awalstationery.jalal.com  reserves the right at our sole discretion, to limit the quantity per person, per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. www.awalstationery.jalal.com  will provide notification to the customer should such limits be applied.

How do I know if my order has been successful?

Once your order has been accepted you will receive an Email confirmation from www.awalstationery.jalal.com  showing the details of the order you have just placed.

Once I have ordered from www.awalstationery.jalal.com  what documents will be required for receiving of the delivery? 

Delivery will be made to the address specified when you complete the order, at point of delivery, identity verification of the Consignee by sighting either an original passport, driving license CPR to support consignee verification, will be required by our courier partners.

Can I cancel my order? 

You can cancel the order up to the point of shipping without any charges being applied, unfortunately once the product is shipped as per the cancelation terms in the T&Cs charges may apply. For assistance in this matter please contact the customer service team who will be happy to assist in this matter.

Multiple product orders: If you have ordered multiple products on one order, we will try to ensure they are all delivered together however this also depends on the type of products ordered,

CONTACT

How do I contact?  

For further assistance you can contact the below.

Location	Phone	Email ID
MSR-Daison	17 22 3337	msr@jalal.com
FSR-Siddiq	17 22 33 05	fsr@jalal.com
STORE-Lijoy	17 73 24 36	store@jalal.com

SECURITY

Is it safe to use my Credit/Debit card with www.awalstationery.jalal.com? 

When ordering from the www.awalstationery.jalal.com  site we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology- International standard for internet browsing security.

3D Secure payment gateway: www.awalstationery.jalal.com  operates on a 3D secure payment gateway, this is a service gateway designed to enhance security in payments for online transactions.

Will my details be shared with 3rd parties of www.awalstationery.jalal.com?

We respect the privacy of our valued customers and do not share any customer details with any third parties.

PAYMENTS

How can I pay with www.awalstationery.jalal.com? 

Payments options are through credit and debits cards, www.awalstationery.jalal.com alsoaccept Cash on delivery as a payment method.

Will I receive a receipt for my purchase?

Yes, once the order has been accepted you will receive an email confirmation of your order with full details, you will also receive a physical copy with your product.

Does www.awalstationery.jalal.com store any credit/debit card details?

No credit and debit card details are not stored by www.awalstationery.jalal.com

Problems at the payment page: If for any reason you encounter problems at the payment page, we suggest that you contact accounts for assistance on 17 22 33 37.

DELIVERY

Where does www.awalstationery.jalal.com deliver to?

www.awalstationery.jalal.com delivers across the Kingdom of Bahrain, however some remote areas are restricted.

What types of delivery does www.awalstationery.jalal.com have? 

www.awalstationery.jalal.com offers Our delivery team only will be handling the delivery.

How much does the delivery cost?

Delivery charges are dependent on your location and is shown in your cart for your convenience.

Is it possible to schedule a specific delivery time?

Generally, we deliver within 48 working hours, the delivery team will contact you to arrange a suitable time.

International shipping, is it available?

www.awalstationery.jalal.com does not provide international shipping service.

RETURNS/CANCELLATIONS AND WARRANTY

If I wish to return a product who do I contact?

Customer services are available to assist in any query you may have, they are available 6 days a week (Friday Closed) @  17 22 33 37or by email msr@jalal.com

If I wish to cancel / return my products what do I do?

In these cases, please refer to the returns policy section for further information, you can also contact customer services for further assistance.

What is the timescale available if I wish to return my order?

www.awalstationery.jalal.com has a 7 day returns policy (Terms & Conditions apply) please refer to the returns policy section for further details or contact customer services for assistance.

How long is the warranty?

Furniture products from www.awalstationery.jalal.com carry warranty for one Year, Equipment’s have 6 months period for the manufacture defects please make sure you keep the invoice as it will be required for proof of purchase in cases of service etc.