Terms of use

These Terms and Conditions govern your use of the  www.awalstationery.jalal.com site or the Awal  stores the terms of any purchases that you make and your relationship with www.awalstationery.jalal.com Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.

1.BASIS OF USE OF THE AWAL STATIONERY SITE

1.1 The www.awalstationery.jalal.com site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the www.awalstationery.jalal.com site you agree to be bound by these Terms and Conditions and our Privacy Policy.

1.2 These Terms and Conditions govern your use of the www.awalstationery.jalal.com site in general, the products that you purchase in Awal stores and on the www.awalstationery.jalal.com site and all services provided in connection with them.

2.REGISTRATION

2.1 To register on the www.awalstationery.jalal.com site you must be over eighteen years of age.

2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.

2.3AMENDMENTS

We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products in our stores and the www.awalstationery.jalal.com online shop, and if you continue to use the site.

These Terms and Conditions were last updated on 13^th April 2020.

3.PASSWORD AND SECURITY

3.1 When you register to use the www.awalstationery.jalal.com site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting customer services immediately (see paragraph 24 below for contact details).

3.2 If www.awalstationery.jalal.com has reason to believe that there is likely to be a breach of security or misuse of the www.awalstationery.jalal.com site, we may require you to change your password or we may suspend your account in accordance with paragraph 21 below.

4.INTELLECTUAL PROPERTY

4.1 The content of the www.awalstationery.jalal.com site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the www.awalstationery.jalal.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the www.awalstationery.jalal.com site without written permission from  www.awalstationery.jalal.com.

4.2 No license is granted to you in these Terms and Conditions to use any trademark of Awal stores and www.awalstationery.jalal.com, or its affiliated companies.

5.LIMITATIONS

5.1 You may not use the www.awalstationery.jalal.com site for any of the purposes set out below (this includes any use by you of the Community sites – see paragraph 6 below for further information about the Community sites):

• Gaining unauthorized access to other computer systems
• Interfering with any other person’s use or enjoyment of the www.awalstationery.jalal.com site
• Interfering or disrupting networks or websites connected to the www.awalstationery.jalal.com site
• Making, transmitting or storing electronic copies of materials protected by copyright   without the permission of the owner
• Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”
• Impersonating another person
• Referring to specific website addresses outside of the www.awalstationery.jalal.com site

5.2 www.awalstationery.jalal.com reserves the right to refuse to post material on the www.awalstationery.jalal.com site or to remove material already posted on the site. You must not try to re-post material from  www.awalstationery.jalal.com

5.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:

• Any claim by any third party that the use of the www.awalstationery.jalal.com site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
• Any claim by any third party that the use of the www.awalstationery.jalal.com site by you infringes that third party’s copyright or other intellectual property rights of whatever nature.

5.4 By submitting material you are granting www.awalstationery.jalal.com a perpetual, royalty-free, non-exclusive license to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

6.USE OF COMMUNITY SITES

6.1 The www.awalstationery.jalal.com site includes a number of community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).

6.2 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).

6.3 The www.awalstationery.jalal.com site does not control or moderate the content placed on the Community sites. However, www.awalstationery.jalal.com reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you in the event that there are concerns about the content you have added to a Community site. The site may review or edit the content of the Community sites.

6.4 www.awalstationery.jalal.com makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of www.awalstationery.jalal.com.

7.THIRD PARTY WEBSITES

As a convenience to www.awalstationery.jalal.com customers, the  www.awalstationery.jalal.com may include links to other websites or material. www.awalstationery.jalal.com is not responsible for any of these websites or material, which is beyond its control.

8.ADVERTISING AND SPONSORSHIP

Some areas within the www.awalstationery.jalal.com site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the www.awalstationery.jalal.com site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.

9.AVAILABILITY OF THE AWAL STATIONERY SITE

9.1 www.awalstationery.jalal.com aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer services (see paragraph 24 below for contact details) or by email at www.awalstationery.jalal.com and we will attempt to correct the fault as soon as we reasonably can.

9.2 www.awalstationery.jalal.com site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.

9.3. Some purchases made on the www.awalstationery.jalal.com site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.

10.DESCRIPTIONS AND PRICES OF PRODUCTS

10.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services. Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of Awal stationery and subject to change without prior notice.

10.2 Price may sometimes differ between Awal Stores you will be charged the price on the luluhypermarket.com upon use of this site. We are under no obligation to honor any in-store price or promotion in the event that it differs from those on the www.awalstationery.jalal.com site.

10.3 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.

10.4 The payment may be processed prior to www.awalstationery.jalal.com com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be refund after once it effected to our account.

10.5 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.

11.AVAILABILITY

11.1 All products advertised are subject to availability or while stocks last (as may be applicable).

11.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

11.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. www.awalstationery.jalal.com reserves the right at our sole discretion, to limit the quantity per person, per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. www.awalstationery.jalal.com will provide notification to the customer should such limits be applied.

12.ACCEPTANCE OF ORDERS

12.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.

12.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.

12.3 After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 15 below).

12.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy.

13.DELIVERIES

13.1 Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either an original passport, driving license, CPR, to support consignee verification, will be required by our delivery staff or courier partners.

13.2 Please note we will deliver only the location you registered, that we do not do any international deliveries beside the location.

13.3 We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.

13.4 Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependent on supplier schedules. (Contact Customer Support if further information is required)

13.5 Before ordering online you should check the following:

•         The item will fit through the doors.
•         The item will fit the exact space allocated in your house.
•         There is a clear path between the road and your front door.
•          If you live in an apartment, the lift is adequate to take delivery in size and weight.
•          If there are any access difficulties, please inform us in advance, on the day you should ensure that:
•         There is a clear path to your house.
•         Your floors are covered to prevent scuffing.
•         Any delicate objects are put in a safe place.

14.CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

14.1 If you the customer cancel the order, www.awalstationery.jalal.com shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivering and re-picking charges will apply if the product has been shipped. www.awalstationery.jalal.com will not be able to cancel orders that have already been shipped. www.awalstationery.jalal.com has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by www.awalstationery.jalal.com and accept www.awalstationery.jalal.com decision regarding the cancellation.

14.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support on 17 22 33 37.

15.FAULTY PRODUCTS

If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.

16.REFUNDS ON www.awalstationery.jalal.com SITE

If you are entitled to a refund, we will refund you according to the following criteria:

16.1 www.awalstationery.jalal.com is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.

16.2 Products are not working upon delivery.

16.3 Products are lost in deliveries.

16.4 Product cannot be repaired.

16.5 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

16.6 Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.

16.7 www.awalstationery.jalal.com will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.

16.8 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

16.9 We provide 7 Days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CD’s or DVD’s) and accessories  are still sealed, refund can be granted upon approval of www.awalstationery.jalal.com within 7 days after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.

17.REFUNDS ON www.awalstationery.jalal.com SITE

The return and exchange policies in Awal stores, the physical shops, fall under the following criteria.

17.1 PROCEDURES FOR ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE

17.1.1 Customer must present the original invoice (bill) at the customer service desk.

17.1.2 In normal return process, an exchange voucher/customer tax credit note can be issued with the consent and approval of the Section Supervisor, divisional accountant and the Manager.

Products returned after seven (7) days need special consideration and the Manager must mandatorily be informed in cases where the customer returns are more than seven (7) days after purchase.

• In emergency situations, if the manager on duty is not reachable and the section staff member agrees to take back the item, an exchange voucher / credit note could be issued to the customer concerned after the customer service staff informs the Manager. The Senior accountant must verify the exchange deposit and physically verify the product with the Section Supervisor.

• It is mandatory to fill the following details on the Customer “Tax Credit Note”:

1. Customer Name & Mobile number
2. Name and Signature of Section staff/Section Supervisor, Senior accountant.

All approvals must be done on the spot of customer return by verifying the product and should not be done at the end of the day.

• This approved Customer Tax Credit Note must be retained at the Customer Service desk always and handed over to accounts department.
• The Accountant must verify that all Customer Tax Credit Notes received are approved by all three (3) approvers. (Client, Customer service & Manager)

17.1.3 Exchange voucher / tax credit note issued once could be redeemed within the validity period mentioned on the same. Exchange voucher / credit note issued may be redeemed in the store which issued the customer.

18.PAYMENTS AND CARDS

18.1 Payment for your products will be taken at the time you place your order. Payments are done via NBB /BBK operating on a professional third-party cyber source payment gateway.

18.2 Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.

18.3 When ordering from the www.awalstationery.jalal.com, we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.

18.4 All customers will be charged in local currency which is BHD . If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.

19.FREE GIFTS AND PROMOTIONAL PRODUCTS

19.1If anyfree gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.

19.2 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.

20.AMENDMENTS

We may update these Terms & Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the www.awalstationery.jalal.com site. The changes will apply to the use of the www.awalstationery.jalal.com site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use the www.awalstationery.jalal.com site (including purchasing any products on the www.awalstationery.jalal.com site). If you continue to use the www.awalstationery.jalal.com site after the date on which the change comes into effect, your use of the www.awalstationery.jalal.com site indicates your agreement to be bound by the new Terms and Conditions.

21.RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

21.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the www.awalstationery.jalal.com site if your account is suspended or closed.

22.OUR RESPONSIBILITY TO YOU

22.1 The www.awalstationery.jalal.com site is provided by Awal Stationery without any warranties or guarantees.

22.2 The www.awalstationery.jalal.com site may provide content from other internet sites or resources and while www.awalstationery.jalal.com tries to ensure that material included on the www.awalstationery.jalal.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. www.awalstationery.jalal.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the www.awalstationery.jalal.com site. If www.awalstationery.jalal.com is informed of any inaccuracies in the material on the www.awalstationery.jalal.com site, we will attempt to correct the inaccuracies as soon as we reasonably can.

22.3 In particular, we disclaim all liabilities in connection with the following:

–          Incompatibility of the www.awalstationery.jalal.com site with any of your equipment, software or telecommunications links; and

–          Technical problems including errors or interruptions of the www.awalstationery.jalal.com site.

22.4 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the www.awalstationery.jalal.com site.

22.5 Because we sell products for personal use only, our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.

23.MISCELLANEOUS

23.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

23.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.

23.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party’s control.

23.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.

24.CUSTOMER SERVICES

If you have any queries about online matters, please contact us online www.awalstationery.jalal.com or via telephone: 17 22 33 37 Saturday – Thursday 8.00 AM to 12.30 PM& 3.30 PM to 6.30 PM. For retail concerns, please email us at customer service msr@jalal.com

The www.awalstationery.jalal.com site is owned and operated by awal stationery.

Last updated: April 19,2020